Privacy Policy

Acupuncture Works 68 McLaughlin Road, Unit 2 Lindsay, Ontario K9V 6B5 Phone: 705-878-5054

Last updated: October 20, 2026

Introduction

At Acupuncture Works, located at 68 McLaughlin Road, Unit 2, Lindsay, Ontario, Canada K9V 6B5, we are committed to protecting your personal health information. This Privacy Policy explains how we collect, use, and disclose your personal health information to provide you with the best possible care while respecting your privacy rights. It is the written statement of our information practices under Ontario's Personal Health Information Protection Act (PHIPA).

Collection of Information

We collect personal health information directly from you, our patient, or occasionally from other health care providers with your consent or as permitted by law. This information includes but is not limited to:

  • Your health history, diagnoses, treatment plans, and test results.
  • Personal information like your name, contact details, and insurance information.

Use of Information

Your personal health information is used for:

  • Treatment decisions and providing health care services.
  • Billing and administrative purposes, including insurance claims.
  • Health care management, quality assurance, and research with your express consent.

Important: Each practitioner at Acupuncture Works is the custodian of the records they create. If a practitioner leaves our clinic, they retain custody, ownership, and stewardship of those records.

Disclosure of Information

We may disclose your information:

  • With your consent, to other health care providers for treatment purposes within the "circle of care."
  • As required by law or for legal proceedings.
  • For billing and payment processes, including to your insurance provider.

How Your Information Is Stored

Our booking, charting, and billing are handled through Jane, a Canadian clinic-management platform designed for health care practices and compliant with PHIPA. Electronic records are protected by passwords and encryption, and any service provider that handles personal health information on our behalf is required to protect it and use it only for the services they provide to us.

We retain personal health information for at least 10 years after your last visit, or longer where our regulatory colleges require it (including records of clients who were minors), after which records are securely destroyed.

Your Rights

You have the right to:

  • See and get copies of your personal health information.
  • Request corrections to your information.
  • Withhold or withdraw consent for the use or disclosure of your information (the "lockbox" provision in PHIPA).

To exercise these rights, please contact our Clinic Director, Matthew Colavecchia, at 705-878-5054.

Security Measures

We employ physical, technical, and administrative safeguards to protect your personal health information from unauthorized access, loss, or theft. These include:

  • Secure storage of records.
  • Use of encryption and secure communication channels.
  • Staff training on privacy and security practices.

Breach Notification

In the event of a privacy breach, we will notify affected individuals as required by the Personal Health Information Protection Act (PHIPA), providing details about what happened and steps taken to mitigate the impact. Where PHIPA requires it, we will also notify the Information and Privacy Commissioner of Ontario.

Questions and Complaints

If you have any questions about this privacy policy or concerns regarding your personal health information, please contact our privacy contact:

Matthew Colavecchia, R.Ac. Clinic Director, Acupuncture Works 68 McLaughlin Road, Unit 2, Lindsay, Ontario, Canada K9V 6B5 Phone: 705-878-5054 Email: mcolavecchia@acupuncture-works.ca

You also have the right to make a complaint about our information practices to the Information and Privacy Commissioner of Ontario:

Registrar, Information and Privacy Commissioner of Ontario 2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8 Phone: 416-326-3333 or toll-free 1-800-387-0073 Email: info@ipc.on.ca

Policy Updates

This policy is reviewed periodically to ensure compliance with applicable laws and regulations. We encourage you to check back regularly for updates.

By adhering to this policy, Acupuncture Works commits to safeguarding your privacy while providing you with the highest standard of care. We value your trust and are dedicated to maintaining the confidentiality of your personal health information.